Health Sciences Information Technology
University At Buffalo, The State University of New York

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This page is a quick-list of resources you can use to resolve hospital IT problems.

Overview

Help is available to you depending on whether the resources you require assistance with are provided to you by the hospital or the University. Requests for technical assistance with a particular machine or application should follow along the lines of the organization that has responsibility for it. Problems with network connectivity within a hospital should be directed to the hospital IT staff. Specific contact information for each hospital is provided below.

HSIT is the primary point of contact between the hospitals and those areas under the Vice President of Health Sciences on IT issues related to conducting University associated activities within the hospitals. You should contact HSIT directly (see bottom of page) if you require assistance with IT issues/policies that affect your ability to conduct these activities within the hospital(s). Be aware that while HSIT will work to resolve such issues with the hospitals, it does not provide any form of direct technical assistance.

Quick jump to CHS, ECMC, KALEIDA, RPCI, VA, University help

CHS

Ataching University owned machines to the network to conduct non-CHS business (i.e., University business) is permitted under the following conditions

Workstation issues with University equipment related to the equipment itself or non-CHS installed software should be reported to your University provided IT help mechanisms and not to the CHS help desks.

Problems with existing network connectivity or CHS supported hardware/software should be reported to the appropriate CHS help desk. Be aware that CHS uses network address translation which means that the IP address of the machine in the hospital is NOT the same as the IP address you will see when it attempts to attach to a service outside of the hospitals. Contact the HSIT office if you need to know the address ranges used.

	Kenmore Mercy & South Buffalo: Mercy help desk, 828-3600
	Sister's & St. Joes: Operations desk at Sisters, 862-1715

	CHS will assume no responsibility for supporting the machine to be attached or the software it runs, including configuring it for the network.
	IP is the only network protocol that will pass from the machine onto the network
	CHS will provide only network connectivity, i.e., the network drop, IP address, netmask, gateway, DNS service, and routing of network traffic. Consequently they will only address connectivity problems related to the network itself, and not to failure or misconfiguration of the attached machine.

ECMC

	Workstation issues with University equipment related to the equipment itself or non-ECMC installed software should be reported to your University provided IT help mechanisms and not to the ECMC help desk.
	Problems with existing network connectivity should be reported to the ECMC help desk, 898-4477. Be aware that ECMC uses network address translation which means that the IP address of the machine in the hospital is NOT the same as the IP address you will see when it attempts to attach to a service outside of the hospitals. Contact the HSIT office if you need to know the address ranges used.
	All requests for network connectivity should be made on a 'Request For Service' form available through the HIS dept secretary, Sue Honan at 898-3791. The University is seeking an agreement similar to those being reached with CHS and KALEIDA for attaching University acquired machines to the hospital network for the purpose of conducting University related business. Please contact HSIT (see bottom of page) if you need to connect such a machine.

KALEIDA Health

Workstation issues with University equipment related to the equipment itself or non-KALEIDA installed software should be reported to your University provided IT help mechanisms and not to the KALEIDA help desk.

Problems with existing network conectivity at any KALEIDA site should be reported to the central KALEIDA help desk at 859-1055 or 859-7777. Be aware that KALEIDA uses network address translation which means that the IP address of the machine in the hospital is NOT the same as the IP address you will see when it attempts to attach to a service outside of the hospitals. Contact the HSIT office if you need to know the address ranges used.

All requests for new network connectivity should be sent sent via KALEIDA's e-mail system to: IST REQUEST or via the University/Internet to: ISTREQUEST@bgh.edu

Attaching University owned machines to the network to conduct non-KALEIDA business (i.e., University business) is permitted under the following conditions.

	KALEIDA will assume no responsibility for supporting the machine to be attached or the software it runs, including configuring it for the network.
	IP is the only network protocol that will pass from the machine onto the network
	KALEIDA will provide only network connectivity, i.e., the network drop, IP address, netmask, gateway, DNS service, and routing of network traffic. Consequently they will only address connectivity problems related to the network itself, and not to failure or misconfiguration of the attached machine.

RPCI

Information being acquired

	Contact for network problems
	Contact for help with non-VA workstations
	Mechanism for requesting a new network connection
	Policy for connecting non-VA workstations to network in order to conduct University business

VA